SUPERHERO | iveycake

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Ordering, Cancellations & Store Credit

Please place orders as early as possible. Depending on availability and the size or complexity of your request, we may require up to three to four weeks’ advance notice.

All orders and deposits are non-refundable once payment has been made.
If you need to cancel your order, please provide at least one to two weeks’ notice. Cancellations made within the required timeframe will receive store credit for future use.

Rescheduling requests require a minimum of two weeks’ notice and are subject to availability for the new date. If we are able to accommodate the change, the amount paid will be applied as store credit toward the rescheduled order.

Any concerns or complaints must be submitted by email or phone during business hours within 72 hours of pickup to be considered for compensation or store credit.

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